Shipping & Delivery & Returns/Refunds
Shipping is available , please choose the shipping option at checkout. Shipping is available by Canada Post and will be sent regular mail.
We do not ship outside of Canada.
If you order seed for shipping please be aware that your shipping order (quoted separately) will likely exceed the cost of the seed itself.
Porch Pick up available with online and telephone orders. We will call you with a designated time for pick up to control traffic in our parking lot.
No lockdown: Delivery available free within 25km (please check google maps with actual route, as initial km quote is as the crow flys and not actual km) with $75 minimum order. Under the minimum order a $10 fee may apply. Please call the store.
During lockdowns: Delivery during lockdowns is free within 25km, timing of delivery is at the discretion of the owner of The Birdhouse.
Delivery available to some spots outside the 25km local area, at the discretion of the owner of The Birdhouse. Delivery fee will apply. Please call the store. 613-475-9510
COVID-19 Policy In Effect
During Covid 19 Lockdown – No items will be considered for return that were purchased during the COVID-19 pandemic and during the Ontario Emergencies Act enactment. Warranty issues will be dealt within 2 weeks after the Ontario Emergencies Act is closed and we can resume business safely in the more usual open to foot traffic manner.
Normal Return Policy:
- Gift and Backyard Birding Items may be returned for refund within 30 days from purchase if they are in brand new condition, with labels, and the receipt accompanies the return in store. Returns from the online store are shipped back at customer expense. Refunds will occur at time of receipt back in the store. Shipping costs will not be credited back. 20% restocking fee will occur to cover our expenses in the return. Please remember we are a small business and not a huge conglomerate. Please be sure of your order before completing it.
- Items returned in used condition, without labels may be returned for store credit at our discretion within 30 days.
- Private artist items can be returned for in store credit only, within 30 days of purchase with reciept. Must be in brand new condition.
- Sale items or items reduced for sale are non-returnable.
- Clothing items can be returned within 2 weeks of purchase in original and brand new condition with tags still attached.
- Seed is not returnable or refundable.
For more information, or to request a return or refund, please contact us at:
The Birdhouse Nature Store
82 Main St.
Brighton, ON, Canada K0K 1H0