Shipping & Delivery & Returns/Refunds
Shipping is available , please choose the shipping option at checkout. Shipping is available by Canada Post and will be sent regular mail. If you absolutely want seed shipped please call the store. 613-475-9510
We do not ship outside of Canada.
We don't as a rule ship seed. Because of the weight of seed your shipping cost would likely exceed the cost of the seed itself. Any orders with seed with shipping will be cancelled and refunded.
Porch Pick up available with online and telephone orders. We can designate a time for pick up if you prefer. Please call us 613-475-9510 to schedule this. Otherwise wait for the email that says that your order is ready. You can come anytime during business hours to in store or the walk up window for pick up.
No lockdown: Delivery available free within 25km (please check google maps with actual route, as initial km quote is as the crow flys and not actual km) with $75 minimum order. Under the minimum order a $10 fee may apply. Please call the store. 613-475-9510.
For Deliveries outside the 25km (at owners discretion)(please check google maps with actual route, as initial km quote is as the crow flys and not actual km) a $15 fee will apply with a $75 minimum order. Please call the store. As everyone is aware the price of gas is going up making it difficult for all of us. Please call the store. 613-475-9510
Delivery fees may change as gas increases and may not be properly reflected in this paragraph as being a small store, we are always in a state of catch up on the website.
Timing of deliveries is also at the owners discretion for efficiency of mileage, and managing other deliveries. We don't have a delivery employee. It's me, Bobbi, the owner, or Andrew my fiancé when time and space allows.
During lockdowns: Delivery during lockdowns is free within 25km, timing of delivery is at the discretion of the owner of The Birdhouse.
COVID-19 Policy In Effect
During Covid 19 Lockdown – No items will be considered for return that were purchased during the COVID-19 pandemic and during the Ontario Emergencies Act enactment. Warranty issues will be dealt within 2 weeks after the Ontario Emergencies Act is closed and we can resume business safely in the more usual open to foot traffic manner.
Normal Return Policy:
- Gift and Backyard Birding Items may be returned for refund within 30 days from purchase if they are in brand new condition, with labels, and the receipt accompanies the return in store. Returns from the online store are shipped back at customer expense. Refunds will occur at time of receipt back in the store. Shipping costs will not be credited back. 20% restocking fee may occur to cover our expenses in the return. Please remember we are a small business and not a huge conglomerate. Please be sure of your order before completing it. If you have any concerns please call us at 613-475-9510.
- Items returned in used condition, without labels may be returned for store credit at our discretion within 30 days.
- Private artist items can be returned for in store credit only, within 30 days of purchase with receipt. Must be in brand new condition.
- Sale items or items reduced for sale are non-returnable.
- Clothing items can be returned within 2 weeks of purchase in original and brand new condition with tags still attached.
- Seed is not returnable or refundable.
For more information, or to request a return or refund, please contact us at:
The Birdhouse Nature Store
82 Main St.
Brighton, ON, Canada K0K 1H0