Shipping & Returns/Refunds
Shipping is available , please choose the shipping option at checkout. Shipping is available by Canada Post and will be sent regular mail.
We do not ship outside of Canada.
We don't as a rule ship seed. Because of the weight of seed your shipping cost would likely exceed the cost of the seed itself. Any orders with seed with shipping will be cancelled and refunded.
Porch Pick up/Store pick up available with online and telephone orders. We can designate a time for pick up if you prefer. Please call us 613-475-9510 to schedule this. Otherwise wait for the email that says that your order is ready. You can come anytime during business hours (Tues-Sat 10a-5p)to in store to pick up.
During lockdowns: Delivery during lockdowns is available within 25km for $10 (due to gas price increases), timing of delivery is at the discretion of the owner of The Birdhouse. Porch pick up is encouraged over delivery as we are a small operation. No deliveries outside of the 25km range will be considered as demands for our time and presence in store increase greatly during lockdowns.
COVID-19 Policy In Effect
During Covid 19 Lockdown – No items will be considered for return that were purchased during the COVID-19 pandemic and during the Ontario Emergencies Act enactment. Warranty issues will be dealt within 2 weeks after the Ontario Emergencies Act is closed and we can resume business safely in the more usual open to foot traffic manner.
Normal Return Policy:
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Gift and Backyard Birding Items may be returned for refund within 30 days from purchase if they are in brand new condition, with labels, and the receipt accompanies the return in store. Returns from the online store are shipped back at customer expense. Refunds will occur at time of receipt back in the store. Shipping costs will not be credited back. 20% restocking fee may occur to cover our expenses in the return. Please remember we are a small business and not a huge conglomerate. Please be sure of your order before completing it. If you have any concerns please call us at 613-475-9510.
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Items returned in used condition, without labels may be returned for store credit at our discretion within 30 days.
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Private artist items can be returned for in store credit only, within 30 days of purchase with receipt. Must be in brand new condition.
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Sale items or items reduced for sale are non-returnable.
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Clothing items can be returned within 2 weeks of purchase in original and brand new condition with tags still attached. Clothing purchased on sale is non-refundable.
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Seed is not returnable or refundable.
Contact Information
For more information, or to request a return or refund, please contact us at:
The Birdhouse Nature Store
82 Main St.
Brighton, ON, Canada K0K 1H0
[email protected]
1(613)475-9510
