Customer support


Please call us at 613-475-9510 if you have any questions or concerns about birds or your order. Or email us at [email protected]


Our chat function operates through Facebook messenger. We will return messages during business hours and where appropriate outside of that. 

1 Facts about The Birdhouse
1.1 Can I look around the property during non-business hours?

We get it. The property is beautiful and historical and the store is at the back rather than the front. It makes it pretty tempting to come and explore during non-business hours.


However, we live here! Coming up the drive sets off alarms, disturbs the dogs and wrecks our privacy during our much needed downtime. I'm pretty hardcore about this. Please come see us during regular business hours. :) See you Tuesday through Saturdays 10am-5pm. Sundays 12-4p and Mondays are closed unless special hours are stated.


1.2 How much of The Right Stuff do you build in store?

At the end of 2023 we have shaken and sold 355,650 lbs of The Right Stuff since Bobbi Wright took over the store near the end of 2017!


Popularity of The Right Stuff has increased over the last few years. In 2020 we measured, poured, shook and poured again, 74,000 lbs by hand during what was known as the first year of covid when EVERYBODY was feeding their birds due to the lockdown conditions. Demand was slightly less in 2022 with the price increases due to continuing covid conditions and the Ukraine/Russian conflict. This continues into 2023.


Our Refill Bucket Program has grown in popularity as well. To date we have over 900 refill buckets out in the world that has huge potential to keep plastic bags out of the world. We've sold over 6000 refills of seed which is the proof in the pudding the initiative is working!


In April of 2024 we made the decision to outsource the building and bagging of our 10 and 20 lb bags of Right Stuff to Mill Creek. In doing this, aside from saving ourselves from back breaking labour, we could tap into their use of oxy-biodegradeable bags furthering our quest to be as eco conscious as we can be in what we put out into the world as a business. We can also now offer 50 lb bags of The Right Stuff with bags that can be brought back to us to be recycled back to Mill Creek to be refilled with the Right Stuff again and again. 


1.3 Where are you located?

The Birdhouse has had a few moves in its lifetime. Starting out in Wooler with the original owners, then landing just outside Presqu'ile Provincial Park and finally nesting down at 82 Main St. in Brighton ON. We are on the north side of the road, 2 doors down from the Beer Store and Lola's Cafe. Come up our driveway to the rear of the property as the store is at the back of the home. 


Don't enter the front door at the front of the house. That's Bobbi and Andrews home, and you will be greeted exuberantly by 3 Golden Retrievers which can be a little daunting! 


1.4 Are you open for in store shopping?

We are open for in store shopping during our regular business hours! Tuesday through Saturday 10a-5p and Sundays 12-4p


The website is also available to purchase online 24/7. Shipping is available to Canada and the USA by a myriad of carriers.


1.5 Pet Therapy at The Birdhouse?

While not official pet therapy, we currently have three rambunctious Golden Retrievers Sadie, Fergus and Finnegan, in the front of the house. When you come in, you just might see their faces at the Dutch Door that is between the main house and store.


Phoebe the cat is often in store as well. She enjoys walking around and finding places to perch and observe the birds outside and for being a cat, she's not above sucking up to you if you happen to find her in her bed. She is a cat however and reserves judgement on who receives her special "love bites". They are gentle for the most part, but please keep in mind her cattitude and scratch her head and cheeks only.


Because we have resident animals we ask that you alert us if you have an official service dog that needs to accompany you into the store. The dogs are well behaved with humans, but in the presence of another dog they may tend to be excited, noisier and stressed out. If we know you are coming, we will happily close the dutch door to accommodate your official service dog. 


The cat is likely to just ignore your official service dog. She is a cat after all, and like all cats, dogs are beneath her notice! ;)


1.6 Are there gardens to tour at The Birdhouse?

Our property at 82 Main St is a beautiful 1845 heritage property downtown Brighton known as "The Doctor's House" by the locals due to the inhabitants in the early 1900's. We can't set your bones, or remove your appendix in house like they used to, but we do mix a mean birdseed!


The gardens and landscaping are an ongoing project as we continue to beautify the space. The gardens at the side of the house by The Birdhouse are open for customers to browse. Sit in the rainbow chairs and take a pic with a beautiful memorial carving behind you, done by Daniel Decouvreur in the backyard that can be viewed at the fence line by the store driveway during business hours. (Tues-Sat 10am-5pm, Sunday 12-4p).


The balance of the property is for private use. The backyard is all about the dogs so you may see them outside greeting you on your arrival. Please don't enter their fenced area. You can get all their love inside at our dutch door in the seed area. Just ask!