Customer support

Please call us at 613-475-9510 if you have any questions or concerns. Or email us at [email protected]

 

1 Facts about The Birdhouse
1.1 Can I look around the property during non-business hours?

We get it. The property is beautiful and historical and the store is at the back rather than the front. It makes it pretty tempting to come and explore during non-business hours.

However, we live here! Coming up the drive sets off alarms, disturbs the dogs and wrecks our privacy during our much needed downtime. I'm pretty hardcore about this. Please come see us during regular business hours. :)

1.2 How much of The Right Stuff do you build in store?

Popularity of The Right Stuff has increased over the last few years. In 2020 we measured, poured, shook and poured again, 70000lbs by hand.

Our Refill Bucket Program has grown in popularity as well. At the end of 2021 we have about 685 refill buckets out in the world that has huge potential to keep plastic bags out of the world. We've sold over 2700 refill at this same point which is the proof in the pudding the initiative is working!

1.3 Where are you located?

The Birdhouse has had a few moves in its lifetime. Starting out in Wooler, landing just outside Presqu'ile Provincial Park and finally nesting at 82 Main St. in Brighton ON. We are on the north side of the road, 2 doors down from the Beer Store and Lola's Cafe. Come up our driveway to the rear of the property as the store is at the back of the home. 

Don't enter the front door at the front of the house. That's Bobbi and Andrews home, and you will be greeted exhuberantly by 2 Golden Retrievers which can be a little daunting! 

1.4 Are you open for in store shopping?

We are open for in store shopping!

We still have the walk up window and we still offer local delivery (25km) with a $75 minimum order pre-tax.

The website is also available to purchase online.

1.5 Who is Spook?

Spook is our resident Sheltie who is often in store sleeping when he's not greeting customers. He's an old softie. At 15 years old he enjoys his quiet time in the store away from the two rambunctious Golden Retrievers Sadie and Fergus in the front of the house. When you come in, you just might see their faces at the Dutch Door. Phoebe the cat is often in store as well. She enjoys walking around and finding places to perch and observe the birds outside. 

For this reason we ask that you alert us if you have an official service dog that needs to accompany you into the store. Spook is old and well behaved, but he forgets himself in the presence of another dog. We will happily remove him to accommodate your official service dog. 

1.6 Are there gardens to tour at The Birdhouse?

Our property at 82 Main St is a beautiful 1867 heritage property that has been undergoing some renovations to bring her back up to speed. The gardens and landscaping will be started in spring 2021. The gardens at the side of the house by The Birdhouse are open for customers to browse when they get going. The balance of the property is for private use. The backyard is all about the dogs so you may see them outside greeting you on your arrival.