Please call us at 613-475-9510 if you have any questions or concerns about birds or your order. Or email us at [email protected]
Our chat function operates through Facebook messenger. We will return messages during business hours and where appropriate outside of that.
The Right Stuff Refillable Bucket Program: This program is exclusive to The Birdhouse and we don't know of anyone else who does it. That being said we'd love to see it be adopted by other backyard birding stores to encourage less plastic bags out in the world. Our 10 and 20lb bags, though, are now bio-oxydegradeable.
The following is the terms and conditions of the refill bucket program:
1.Purchase of Initial Bucket (RIGHT20BKT) or (RIGHT10BKT) is required. Refills will NOT be loaded into a non-Birdhouse bucket. No exceptions.
2.Initial Bucket must be kept in a clean condition for the refill (RIGHT20RF OR RIGHT10RF) to take place. Please keep in a dry, cool location away from rodents to preserve bucket and integrity of the Sticker. Stickers with damaged stamps are not the responsibility of The Birdhouse.
3. We reserve the right to deny a refill if a bucket is presented as dirty.
4. Stamps will be applied only to the bucket the refill fills.
5.On the collection of the 13th stamp, a coupon is issued for the next refill (known as 14th fill or ½ off refill) The coupon must be presented to receive 50% off the full price of the 14th refill. A new sticker will be issued but no stamp occurs on the 14th or half off fill.
6. The 14th refill cannot be purchased online. Please purchase in store.
7. The Birdhouse reserves the right to adjust price on the initial bucket purchase, the refills and any bags (5lb, 10lb, 20lb) of The Right Stuff as demand and cost dictate.
8.The Birdhouse reserves the right to adjust the recipe of The Right Stuff in all its incarnations as required for any reason.
Loyalty Program - We are pleased to offer a loyalty program where customers can earn points towards future discounts on most products other than The Right Stuff Seed Blend in all its forms. The Right Stuff has it own loyalty program (above) where free seed is earned on the refillable bucket program to encourage eco-conscious bird feeding where possible.
You will earn points from online purchases. 1 point per dollar spent pre tax. In store and Online purchases can use points to discount orders. This requires an account. There are 3 tiers of savings. $5 (100 points), $10 (200 points) and $25 (500 points) tiers are available. A max of 500 points/$25 may be used in a single day if your point collection allows for it. Points accrue 24 hours later from time of purchase.
We reserve the right to change up the Loyalty program (points earned per dollar & points used for discounts) at any time.
SALES INFO
All Year Round - Any in store sales, like HST free days etc have several products that remain exempt from the sale unless expressly said otherwise. The following products: Brome (Squirrel Buster) products and Vortex products are exempt from any sales as we are mandated the lowest price we can sell them at and that is the pricing we offer year round. Private Artisan/Vendor items are also not included in sales as we keep our margins low in order to support the artist. The Right Stuff Seed Blend is also exempt from sales unless explicitly said otherwise in marketing materials.
Deals and Sales cannot be stacked either. e.g. Customer must choose between current sale offer or HST free offer.
1 Facts about The Birdhouse
1.1 Can I look around the property during non-business hours?
We get it. The property is beautiful and historical and the store is at the back rather than the front. It makes it pretty tempting to come and explore during non-business hours.
However, we live here! Coming up the drive sets off alarms, disturbs the dogs and wrecks our privacy during our much needed downtime. I'm pretty hardcore about this. Please come see us during regular business hours. :) See you Tuesday through Saturdays 10am-5pm. Sundays and Mondays are closed unless special hours are stated.
1.2 How much of The Right Stuff do you build in store? And other seed facts.
At the end of 2023 we have shaken and sold 355,650 lbs of The Right Stuff since Bobbi Wright took over the store near the end of 2017!
Popularity of The Right Stuff has increased over the last few years. In 2020 we measured, poured, shook and poured again, 74,000 lbs by hand during what was known as the first year of covid when EVERYBODY was feeding their birds due to the lockdown conditions. Demand was slightly less in 2022 with the price increases due to continuing covid conditions and the Ukraine/Russian conflict. This continued into 2024.
Our Refill Bucket Program has grown in popularity as well. To date we have over 1000 refill buckets out in the world that has huge potential to keep plastic bags out of the world. We've sold over 8000 refills of seed which is the proof in the pudding the initiative is working!
In April of 2024 we made the decision to outsource the building and bagging of our 10 and 20 lb bags of Right Stuff to Mill Creek. In doing this, aside from saving ourselves from back breaking labour, we could tap into their use of oxy-biodegradeable bags furthering our quest to be as eco conscious as we can be in what we put out into the world as a business. We can also now offer 50 lb bags of The Right Stuff with bags that can be brought back to us to be recycled back to Mill Creek to be refilled with the Right Stuff again and again.
In February of 2025 we also moved from bagging our own smaller single seeds and Mill Creek now supplies us there as well. So with the exception of the Right Stuff in the 5lb format, all of our single seed is now bagged in the oxy-biodegradeable bags.
1.3 Where are you located?
The Birdhouse has had a few moves in its lifetime. Starting out in Wooler with the original owners, then landing just outside Presqu'ile Provincial Park and finally nesting down at 82 Main St. in Brighton ON. We are on the north side of the road, 2 doors down from the Beer Store and Lola's Cafe. Come up our driveway to the rear of the property as the store is at the back of the home.
Don't enter the front door at the front of the house. That's Bobbi and Andrews home, and you will be greeted exuberantly by 3 Golden Retrievers which can be a little daunting!
1.4 Are you open for in store shopping?
We are open for in store shopping during our regular business hours! Tuesday through Saturday 10a-5p. Sundays and Mondays we are closed.
The website is also available to purchase online 24/7. Shipping is available across Canada by a myriad of couriers you can choose from.
1.5 Pet Therapy at The Birdhouse?
While not official pet therapy, we currently have three rambunctious Golden Retrievers Sadie, Fergus and Finnegan, in the front of the house. When you come in, you just might see their faces at the Dutch Door that is between the main house and store.
Phoebe the cat is often in store as well. She enjoys walking around and finding places to perch and observe the birds outside and for being a cat, she's not above sucking up to you if you happen to find her in her bed. She is a cat however and reserves judgement on who receives her special "love bites". They are gentle for the most part, but please keep in mind her cattitude and scratch her head and cheeks only.
Because we have resident animals we ask that you alert us if you have an official service dog that needs to accompany you into the store. The dogs are well behaved with humans, but in the presence of another dog they may tend to be excited, noisier and stressed out. If we know you are coming, we will happily close the dutch door to accommodate your official service dog.
The cat is likely to just ignore your official service dog. She is a cat after all, and like all cats, dogs are beneath her notice! ;)
1.6 Are there gardens to tour at The Birdhouse?
Our property at 82 Main St is a beautiful 1845 heritage property downtown Brighton known as "The Doctor's House" by the locals due to the inhabitants in the early 1900's. We can't set your bones, or remove your appendix in house like they used to, but we do mix a mean birdseed!
The gardens and landscaping are an ongoing project as we continue to beautify the space. The gardens at the side of the house by The Birdhouse are open for customers to browse. Sit in the rainbow chairs and take a pic with a beautiful memorial carving behind you, done by Daniel Decouvreur in the backyard (no access)that can be viewed at the fence line by the store driveway during business hours. (Tues-Sat 10am-5pm).
The balance of the property is for private use. The backyard is all about the dogs so you may see them outside greeting you on your arrival. Please don't enter their fenced area. You can get all their love inside at our dutch door in the seed area. Just ask!
